Creative Energy Technologies Inc Lowering energy costs to the commercial, residential and industrial sectors since 1998.

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Frequently Asked Questions About Empire Gas Heaters

 Creative Energy Technologies Inc: Empire Direct Vent Wall Gas Room Heaters and Space Heaters/Furnaces
The Right Heat,
Right Where You Need It.

All Models

  • Total Comfort for Half the Cost of Electricity
  • Matchless Piezo Igniters
  • Heat without Electricity
  • Optional Blowers
  • Safe Operation with Auto Shut-off Safety Controls
  • Manual or Thermostatic Controls
  • Mounts on Floor or Wall
  • Made in America
Space Heating Questions

1. What type of gas can be used

2. Can the unit be converted from LP to Natural Gas?

3. What size heater do I need to heat my room?

4. How big is the unit (width, height, depth)

5. Are vent-free heaters safe?

6. Do vent-free heaters take all of the oxygen out of the room?

7. How much moisture is produced by the vent-free heater?

8. Does the venting come with the DV units?

9. Which units require electricity?

10. Which units come with blowers?

11. Does the blower increase efficiency?

12. Can I use a remote control and a wall thermostat together?

13. How far can the thermostat be from the unit?

14. Do you stock parts for old units?

15. How long will these units last (life expectancy)?

16. Can you send me an instruction manual for an old model number?


1. What type of gas can be used?Top
     All Empire heaters operate on Natural or LP (liquefied petroleum) gas.

2. Can the unit be converted from LP to natural gas? Top
     All the vented units can be converted from LP to natural, or from natural to LP. Empire has kits available for the conversion.

3. What size heater do I need to heat my room?Top
     There are many variables in determining the correct amount of heat. You should consult your local dealer/installer who can, firsthand, see the space to be heated and determine a size based on the type of construction, floor plan and climate.

4. How big is the unit (width, height, depth)?Top
     To find specifications on Empire products, select the product you are interested in on our web site and click on Download Specs: PDF #KB in that section.

5. Are vent-free heaters safe? Top
     YES – Since 1980, vent-free gas heating appliances have been equipped with a unique safety pilot system called an oxygen depletion sensor, or ODS. The ODS is the proven technological innovation that revolutionized the safety of vent-free gas heating appliances. In 1995, the Vent-Free Gas Products Alliance of the Gas Appliance Manufacturer Association (GAMA) commissioned a study on indoor air quality as it relates to vent-free gas heating products in the home. The results proved that vent-free gas heating products meet and exceed the most current and applicable nationally recognized standards and recommendations for the indoor air quality.

6. Do vent-free heaters take all of the oxygen out of the room?Top
     All products which burn gas and draw combustion air from the living space "take oxygen" from that space, (Gas ranges are vent-free units). The owners manuals on our products and your local code official will inform and instruct about the need for make up combustion air.

Vent-free heaters have an ODS or Oxygen Depletion Sensor which automatically shuts off the gas supply in the rare event that the oxygen level in the room falls to 18% This is above unsafe levels as established by ANSI (American National Standards Institute).

7. How much moisture is produced by the vent-free heater?Top
     Vent-free units when used as supplemental heating devices generally do not add any more water to a living space than the bathroom shower does in a normal day. Specifically, for every 1,000 Btus, the vent-free unit will create 1 ounce of moisture per hour.

8. Does the venting come with the DV units?Top
     Venting is included on the following Direct Vent Models:

     DV-210, DV-215, DV-25, DV-35MH, DV-55, DVC-35, DV-20E, DV-40E, DV-55E

     Most units have vent extension kits available.

9. Which units require electricity? Top
     Units that require electricity to operate are:

     High-Efficient Direct Vent Wall Furnace

      Vented Counterflow Wall Furnace

10. Which units come with blowers? Top
     Most units have an optional blower available. Blowers are standard on the following units:

     Empire High-Efficient Direct Vent Wall Furnace

      DV-20E, DV-40E, DV-55E

      Empire Vented Counterflow Wall Furnace

      DVC-35, DV-55

11. Does the blower increase efficiency?Top
     The blowers designed as an integral part of the unit generally help a unit achieve a relatively high efficiency. (DV55 is 77% efficient AFUE).

     Optional or accessory blowers are used to move the warmed air around only, they do not increase the units efficiency

12. Can I use a remote control and a wall thermostat together? Top
     It would depend on the type of unit you have. In general, both are offered as alternative controllers, they can be combined. Please consult with your owners manual or your dealer.

13. How far can the thermostat be from the unit?Top
     A unit that requires electricity to operate generally has a 24-volt thermostat as its controller. This thermostat can be a long way from the unit without worrying about wire size. For example, on 20 gauge or normal thermostat wire, the thermostat could be 50, 75, and if need be 100 feet away from the heating unit.

     A unit that operates off of a millivolt wall thermostat is generally limited due to the theater being able to produce about _ volt or 500 millivolts. 16 gauge wire is recommended up to about 20 feet and 14 gauge after that up to about 35 feet maximum (the thin wire and relatively long wire runs add resistance to the millivolt system which can keep the control valve from operating because of not enough voltage left at the valve.

14. Do you stock parts for old units? Top
     Empire tries to keep parts on all units up to 20 years from last production. They can be purchased through your local dealer.

15.How long will these units last (life expectancy)? Top
     We have records that with proper maintenance and care, the units will last 10 – 20 years.

16.Can you send me an instruction manual for an old model number?Top
     We do have owner’s manuals available on all units that have been manufactured by Empire Comfort Systems

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Creative Energy Technologies Inc
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